Ateex Cloud
Ateex Cloud

Acceptable Use Policy

Guidelines for responsible use of Ateex Cloud services. Please read carefully to ensure compliance.

Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the use of all services provided by AteexCloud ("Company", "we", "our", "us"). This policy applies to all customers using web hosting, game hosting, VPS, VDS, dedicated servers, dedicated IPs, network services, and colocation services.

Violation of this policy may result in immediate suspension or permanent termination without refund.

1. General Principles

You agree to use AteexCloud services:

  • Lawfully
  • Responsibly
  • Without harming infrastructure, network stability, or other users
  • In compliance with our Terms of Service

You are fully responsible for all content and activities under your account.

2. Prohibited Content (All Services)

The following content is strictly prohibited:

  • Malware, ransomware, spyware, trojans
  • Phishing pages or fake login portals
  • Carding operations or financial fraud tools
  • Copyright-infringing material
  • Pirated software, cracked scripts, warez
  • Terror-related or extremist content
  • Child exploitation material (reported immediately to authorities)
  • Deepfake scam content
  • Identity theft tools
  • Illegal gambling operations (where prohibited by law)

3. Web Hosting Abuse

For shared and reseller web hosting:

You may NOT:

  • Host large file storage platforms unrelated to websites
  • Run crypto mining scripts
  • Use hosting for public download mirrors
  • Operate torrent trackers or seedboxes
  • Run automated bots causing high CPU load
  • Abuse PHP mail functions
  • Send bulk unsolicited emails

Excessive CPU, RAM, or disk I/O usage may result in throttling or suspension.

4. Game Hosting Abuse

For game servers (e.g., Minecraft and others):

You may NOT:

  • Use crash clients or exploit tools
  • Run DDoS tools from game servers
  • Host modified servers that distribute pirated assets
  • Overload node resources intentionally
  • Coordinate attacks against other servers

Mass alt-account farming and bot-based abuse are prohibited.

5. VPS / VDS Hosting Abuse

With root or administrative access:

You are fully responsible for:

  • Server security
  • Firewall configuration
  • System updates
  • Installed software

You may NOT use VPS/VDS for:

  • Botnets
  • DDoS-for-hire services
  • Spam relays
  • Crypto mining farms (unless explicitly allowed)
  • Proxy networks for abuse
  • Brute-force attack tools
  • Mass scanning external networks

Misconfigured servers affecting network stability may be suspended immediately.

6. Dedicated Server Policy

Dedicated servers must not be used for:

  • High-volume spam operations
  • Network flooding
  • Unauthorized penetration testing
  • Hosting illegal marketplaces
  • Blackhat SEO networks
  • IP reputation abuse

Customers are responsible for securing dedicated hardware.

Repeated abuse may result in immediate termination.

7. Dedicated IP Usage Policy

Dedicated IPs must NOT be used for:

  • Email spam campaigns
  • Blackhat SEO
  • Botnets
  • Open proxies
  • Public VPN abuse
  • Reputation manipulation

IPs remain the property of AteexCloud or upstream providers.

IP reputation damage may result in IP revocation without refund.

8. Network Abuse & Security

Strictly prohibited:

  • DDoS attacks
  • Running stressers or booters
  • Port scanning external networks
  • BGP hijacking attempts
  • Packet sniffing without authorization
  • ARP spoofing
  • Exploiting network vulnerabilities

We monitor network traffic for abuse prevention.

9. Colocation Policy

For colocation customers:

You must NOT:

  • Install illegal hardware
  • Connect unauthorized networking equipment
  • Tamper with shared infrastructure
  • Bypass data center security procedures
  • Interfere with cooling or power systems

Physical access is strictly controlled.

All colocated equipment must comply with data center regulations.

10. Resource Abuse & Fair Usage

We enforce fair usage to protect infrastructure:

  • Excessive CPU usage
  • Constant 100% load
  • Continuous high I/O operations
  • Network saturation

May result in:

  • Throttling
  • Temporary suspension
  • Permanent termination

11. Abuse Complaints

  1. Abuse notices must be addressed within 24 hours.
  2. Failure to respond may result in suspension.
  3. Repeat violations may lead to permanent termination.
  4. Investigation fees may apply for severe cases.

12. Email & Spam Policy

Strictly prohibited:

  • Sending unsolicited bulk emails
  • Purchased email lists
  • Email spoofing
  • SMTP relay abuse

IP blacklisting due to spam may result in permanent service removal.

13. Security Violations

We may immediately suspend services for:

  • Active malware detection
  • Network compromise
  • Zero-day exploit distribution
  • Large-scale scanning activity

No prior notice may be provided in critical security cases.

14. Zero Tolerance Violations

Immediate termination without refund for:

  • Child exploitation content
  • Terror-related content
  • Active fraud operations
  • Large-scale network attacks
  • Staff harassment

15. Enforcement Rights

AteexCloud reserves the right to:

  • Suspend services without notice
  • Remove harmful content
  • Restrict bandwidth
  • Revoke IP addresses
  • Terminate accounts permanently
  • Report illegal activity to authorities

We may cooperate fully with law enforcement agencies.

16. Customer Responsibility

You are responsible for:

  • Securing your services
  • Monitoring your applications
  • Preventing abuse from your users
  • Keeping your software updated
  • Maintaining backups

AteexCloud is not responsible for abuse originating from your misconfigured systems.

17. Policy Updates

We may update this AUP at any time. Continued use of services constitutes acceptance of the revised policy.