AteexCloud ("AteexCloud", "Company", "we", "our", "us") is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access our website (https://ateex.cloud), client portal, control panels, servers, APIs, and related services.

By registering an account or using our services, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to:

• Visitors of our website
• Registered customers
• Users of free and paid hosting services
• Affiliates and partners
• Individuals contacting us for support

This policy does not apply to third-party websites or services not owned or controlled by AteexCloud.

We process personal data based on:

• Performance of a contract (providing hosting services)
• Legal obligations (tax, fraud prevention, law enforcement requests)
• Legitimate business interests (security, system stability, fraud detection)
• Your consent (where required by law)

We use your information to:

1. Create and manage your account
2. Process payments and invoices
3. Deliver hosting services
4. Provide technical support
5. Detect and prevent fraud or abuse
6. Enforce our Terms of Service
7. Maintain infrastructure stability
8. Send important service notifications
9. Improve platform performance and reliability

We do not sell, rent, or trade your personal information.

All payments are processed through trusted third-party providers such as Stripe and PayPal. AteexCloud does not store complete credit card numbers on its servers.

Payment providers handle sensitive financial information under their own privacy and security standards.

We retain data only as long as necessary for operational and legal purposes.

• Active accounts: Data retained while services remain active
• Inactive accounts: May be deleted after extended inactivity
• Billing records: Retained as required by tax laws
• Abuse and fraud records: May be retained indefinitely for security purposes
• Suspended accounts: Retained to prevent repeat violations

After retention periods expire, data may be securely deleted.

We may share limited data with:

• Payment processors
• Infrastructure providers
• Control panel software vendors
• Legal authorities when required by law
• Professional advisors (legal/accounting)

We only share information necessary for service delivery or legal compliance.

We do not share personal data for advertising resale.

We may disclose information if required by:

• Court orders
• Government authorities
• Law enforcement investigations
• Legal obligations under applicable law

We reserve the right to comply with valid legal requests.

We implement industry-standard security practices including:

• SSL/TLS encryption
• Firewalls and intrusion detection systems
• Access control restrictions
• Role-based staff permissions
• Security monitoring
• DDoS protection systems

Despite these measures, no system can guarantee absolute security.

We use cookies to:

• Maintain login sessions
• Store user preferences
• Improve website performance
• Analyze traffic patterns

You may disable cookies via browser settings; however, certain features may not function correctly.

Your data may be stored or processed in data centers located outside your country of residence. By using our services, you consent to such international transfers.

We take reasonable steps to ensure data protection regardless of location.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

Requests must be submitted via the official support ticket system.

We may verify identity before fulfilling requests.

If you request account deletion:

• Active services will be terminated
• Hosted data may be permanently removed
• Billing records may be retained for legal compliance
• Abuse records may be retained for security reasons

Deletion requests cannot reverse billing obligations.

Our platform integrates third-party software such as:

• WHMCS
• Pterodactyl
• Stripe
• PayPal

We are not responsible for the privacy practices of third-party platforms. Users should review their policies separately.

In the event of a merger, acquisition, restructuring, or asset sale, user data may be transferred as part of business operations.

Any successor entity will be required to honor this Privacy Policy.

While we take reasonable measures to protect personal information, AteexCloud is not liable for:

• Unauthorized access beyond our control
• Cyberattacks targeting user-managed servers
• Data loss caused by user misconfiguration
• Third-party service failures

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The updated version will be published on our website with a revised "Last Updated" date. Continued use of services constitutes acceptance of the updated policy.